Refund & Cancellation Policy

Overview

At Codenix Technology, we strive to deliver high-quality services that meet our clients' expectations. This Refund & Cancellation Policy outlines the terms under which project cancellations and refunds are handled. Each project is unique, and refund eligibility depends on the stage of work completed at the time of cancellation.

Cancellation Policy

Before Work Has Started

If you cancel a project before any development or design work has begun, you are eligible for a full refund of any amounts paid, less any applicable payment processing fees (typically 2–3% charged by the payment gateway).

After Work Has Started

If you cancel after work has commenced, the refund amount will be determined based on the percentage of work completed relative to the total project scope. You will be billed for the work completed up to the point of cancellation, and the remaining balance will be refunded.

Refund Eligibility

• Full Refund: Available when the project is cancelled before any development, design, or consulting work has begun (within 7 days of the initial payment, and before project kickoff).
• Partial Refund: If work is in progress, a partial refund will be issued for the incomplete portion of the project. Milestones that have been completed and delivered will not be refunded.
• No Refund: Projects that have been fully delivered and accepted by the client are not eligible for a refund. Custom software, once delivered, cannot be returned.

Refund Process & Timeline

Refund requests are processed as follows:

1. Submit your refund request via email to the contact address below with your project details and reason for cancellation.
2. We will review your request and confirm the refund eligibility within 3–5 business days.
3. Approved refunds will be processed within 7–10 business days via the original payment method (Razorpay, UPI, or bank transfer).

Processing times may vary depending on your bank or payment provider.

Non-Refundable Items

The following are not eligible for refund:

• Third-party service costs (API subscriptions, software licenses, hosting fees, domain registration) purchased on your behalf.
• Deposits or advance payments for reserved consulting time or dedicated resource allocation.
• Express delivery or rush processing fees.

How to Request a Refund

To request a refund or cancellation, please contact us with the following information:

• Your name and project reference.
• A brief description of the project and the reason for cancellation.
• The date of the initial payment and the amount paid.

Send your request to:

Codenix Technology
Email: codenixtechnology@zohomail.in
Location: Tamil Nadu, India

Contact Information

If you have any questions about this Refund & Cancellation Policy, please reach out to us:

Codenix Technology
Email: codenixtechnology@zohomail.in
Location: Tamil Nadu, India